Refund policy

REFUND & RETURN POLICY

Last updated: August 31, 2026

At Woodlentra, we want our customers to be satisfied with their purchases. Please review our return and refund conditions below.

RETURNS

We accept eligible returns within 30 days of delivery.

To qualify for a return:

• The item must be unused, uninstalled, and in the same condition in which it was received.
• The item must be returned in its original packaging whenever reasonably possible.
• Proof of purchase or your order number is required.
• The return request must be submitted within 30 days of confirmed delivery.

To request a return, contact:

support@woodlentra.com

Please do not send products back without first contacting our support team and receiving return instructions.

NON-RETURNABLE ITEMS

We may not accept returns for:

• Items that have been installed, altered, cut, damaged, or modified after delivery.
• Custom-made or personalized products.
• Clearance or final-sale merchandise where clearly identified before purchase.
• Items damaged as a result of improper handling or installation by the customer.

DAMAGED OR INCORRECT ORDERS

Please inspect your order after delivery.

If your product arrives damaged, defective, or different from what you ordered, contact support@woodlentra.com as soon as possible and provide:

• Your order number
• A description of the issue
• Photographs of the product and packaging when applicable

We will review the request and provide an appropriate solution.

REFUNDS

Once a returned product is received and inspected, we will notify you regarding approval or rejection of the refund.

Approved refunds will be issued to the original payment method.

Banks and payment providers may require additional processing time before the refund appears in your account.

SHIPPING COSTS

Original shipping charges, if any, are generally non-refundable unless the return is caused by an error on our part or the item arrived damaged or defective.

Return shipping responsibility will be communicated when your return request is approved.

ORDER CANCELLATIONS

If you need to cancel an order, contact us as soon as possible at support@woodlentra.com.

Orders that have already been processed or shipped may no longer be eligible for cancellation and may need to be handled as a return.

CONTACT

For questions regarding returns or refunds:

Woodlentra
Email: support@woodlentra.com
United States